FAQ

FAQ

How can we help you?
General Questions, Booking & Payment, Reschedule & Cancellation or After Service

General Questions

What does Laureate do?

Laureate is a platform that provides a variety of home management services by connecting users with specially curated professional vendors. Each service provider undergoes strict quality due diligence before onboarding to ensure the Laureate Service Promise is met. Booking of services is primarily online for convenience and accessibility, but a Laureate customer service team is also available to assist via WhatsApp, and E-mail.  

How do I register?

Simply Tap “Book/Log In” tab in the menu bar on Laureate.sg. Tap My Information and log in via your Google or Facebook account. Enter your mobile number and address in the profile information form to complete the registration.  You may also register after selecting your choice of service.

Are the services carried out by Laureate’s own employees?

Services are carried out by independent, 3rd party professional vendors that have been specially curated by Laureate. Each vendor undergoes a strict due diligence and Service Level Agreement process with Laureate before being onboarded to our panel of providers.  

Can I choose a preferred vendor company for my service?

Laureate has taken the hassle, confusion and worry out of choosing which provider to go with for the service you need. We are confident that our curation of the preferred vendor for each service will be more than satisfactoryIf you have any concerns, please contact us and we will do our best to assist you.  

Can I specify a particular helper/worker that I would like to fulfil my job request?

While we are unable to guarantee that a specific helper/ technician will be available for your job order, please let us know your request through WhatsApp chat or E-mail and we will try our best to make it happen.  

Where can I find promotion codes?

Please navigate to the “Promotions” tab in the homepage menu bar to see all of our currently active promotions.   


Booking & Payment

How do I book a service?

  1. Tap “Book/Log In” on the homepage menu bar or the “Book Here” Icon on the bottom right of the page.  
  2. Our smart system will prompt you with a few service options. Some services like housekeeping and A/C maintenance offer ad-hoc/ recurring package options as well. Click ‘Next’ once all prompted options are chosen to generate an instant price.
  3. Login via Google or Facebook to select your preferred date, time and address.
  4. Proceed to complete e-payment to complete the booking. A confirmation will be sent to your e-mail. 

I need a service urgently, how quickly can I book a service to be performed?

You are able to book services for as early as the following day, subject to each service’s time slot availability.  

What payment options are available?

At the moment Laureate online booking only accepts credit card e-payment. We are working hard to make alternative payment modes such as PayNow, E-nets and GrabPay available in the near future 

What happens after I have made a booking and completed payment?

A booking confirmation will be sent to the e-mail address associated with your Google or Facebook login. Reminder notifications will also be sent 5 days and 2 days before the scheduled appointment time.  

Can I book services for more than one address?

Yes! Please navigate to ‘My Addresses’ from the Booking Platform page menu and enter additional address information there. When booking any service, you will be able to select which address you would like the service to be performed at from your Address book.  

Can I change my service location after making the booking?

As most services are booked based on option criteria related to the location (such as area size or number of A/C Units), it is not possible to change the service location after confirming a booking. If it is more than 48 hours before the appointed service time, kindly contact Laureate customer service via WhatsApp chat or E-mail  to cancel the original booking and create a new order with the intended location.  

How can I verify the identity of the service provider who comes to my residence at the scheduled time?

Every service provider booked through the Laureate platform will be able to show you a digital copy of your specific work order via the Online platform.  

Why can’t I book repair and plumbing services through the platform?

As the range of possible repair and plumbing works is very large, our skilled handymen and plumbers would need an onsite assessment to be able to more accurately diagnose the issue and provide a quotation. In the event that the on-site quotation is accepted, the visitation charges will be waived.  


Reschedule & Cancellation

How do I reschedule a booking I have made?

Simply hover over the “Book/Log In” tab in the menu bar on Laureate.sg and tap on ‘My Appointments’. From there, you will be able to easily reschedule appointments that are more than 48 hours before the appointed time. For appointments occurring in less than 48 hours, please contact Laureate customer service via WhatsApp chat or E-mail  and we will do our best to assist you.  

Am I able to cancel a booking? Will I be charged?

For any booking cancellation, please contact Laureate customer service via through WhatsApp chat or E-mail to process the cancellation request. Any cancellation more than 48 hours before the appointed time will be cancelled at no charge and refunded to you. 

Please understand that for cancellations within 48 hours of the appointed time, the cost of service will be charged in full as our vendors would have made the necessary preparations and scheduling for your job order.  

 


After Service

I was not satisfied with the service provided.

At Laureate, we take pride in maintaining the highest service quality standards and strive to ensure a satisfactory experience, every time. However, in the event that you are not satisfied with the service rendered, contact us via WhatsApp chat or E-mail to let us know your feedback and what went wrong. Rest assured that we will look into the case thoroughly and do our best to rectify the situation.   

My service provider did not show up at the appointed hour.

At Laureate, we take pride in maintaining the highest service quality standards and strive to ensure such a situation does not occur. However, in the event of unforeseen circumstances, if there is a ‘no-show’, please contact us via WhatsApp chat or E-mail. We will try our best to arrange a replacement session for you at the soonest.  

How can I provide my rating and feedback on the service rendered?

After the service is completed, the vendor will present you with a QR code to scan to acknowledge completion of work as well as to provide your rating and feedback in the same screen. In the event that you are not present at that time – a follow up service completion e-mail and link to the Rating and feedback page will also be sent. Your feedback is of utmost importance to us to help Laureate and our vendors continually improve.  

I wish to get the same service again, do I need to submit a new order?

Yes, you will need to create a new order to book the same service again. We are working hard to bring more transaction features to the platform such as one-click rebooking in the near future 


Laureate offers you quality home management services. We’ve done the due diligence and curation of vendors for you so you don’t have to worry. Fuss free online booking – anywhere, anytime.

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